Our Guarantees
Buy with confidence.
We're here as a company to offer you a service. All you do back in return is pay the costs for that service. Simple. That's why we keep it simple with our guarantees.
Products & Services
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Service Information
© Ultrahoster UK 2007 - 2010
7 Day Money Back
So you bought a service, which you're not after, whatever the reason. Just let us know, and if it's within 7 days of purchase we'll cancel the service and give you back a full refund of the purchase price. Simple.
So you bought a service, which you're not after, whatever the reason. Just let us know, and if it's within 7 days of purchase we'll cancel the service and give you back a full refund of the purchase price. Simple.
Price Lock
We know price plays a big part of making decisions for making a purchase, so we guarantee to keep our prices the same from the first day you sign up.
We may on occasions lower prices, for customer benefit, but promise to never increase the price you pay of a service when you signed up.
We know price plays a big part of making decisions for making a purchase, so we guarantee to keep our prices the same from the first day you sign up.
We may on occasions lower prices, for customer benefit, but promise to never increase the price you pay of a service when you signed up.
No Tied Down Contracts
Unlike other companies, we don't have a minimum contract term for you to stick to. So if you pay in monthly installments, and wish to cancel at the end of your next payment, so be it. We'll cancel your account with no hassle. Even if you would like an immediete cancellation, we'll have that sorted for you too.
We hate contracts, and know you do to. Without them, you can be as flexible as you want with us. Simple.
99.95% Uptime
As a web solutions provider, we have to be online constantly. This can be a daunting job, but it's alot more daunting when we have clients relying on us.
Thats why we try our best to ensure there is minimum downtime on our network. We have technicians at the datacenter and our offices to ensure our servers are up and running around the clock.
Ofcourse there are times when problems arise out of our control, but if we're offline for too long, we will compensate you. Simple.
As a web solutions provider, we have to be online constantly. This can be a daunting job, but it's alot more daunting when we have clients relying on us.
Thats why we try our best to ensure there is minimum downtime on our network. We have technicians at the datacenter and our offices to ensure our servers are up and running around the clock.
Ofcourse there are times when problems arise out of our control, but if we're offline for too long, we will compensate you. Simple.
Fast Support
We're here for you. Whatever price you pay, you also get free support*. We try our best to respond to you quickly. We generally respond to clients within hours, with a maximum response time of 24 hours, but if we don't respond back within 48 hours, we'll compensate you. Simple.
We're here for you. Whatever price you pay, you also get free support*. We try our best to respond to you quickly. We generally respond to clients within hours, with a maximum response time of 24 hours, but if we don't respond back within 48 hours, we'll compensate you. Simple.
*Limited support on unmanaged services.